FAQ

How to start

How to sign up? — Fastpromo Video Help


How to order? — Fastpromo Video Help


How to top up the balance? — Fastpromo Video Help


Order history — Fastpromo Video Help


Franchise — Fastpromo Video Help


Balance

How to replenish balance in the Fastpromo service?

To replenish the balance in the Fastpromo service, go to this page and select one of the proposed packages or enter any recharge amount in the field below. 

How to ask for the Refund?

You can ask for a refund of money spent on units or services paid through the Fastpromo service system, provided that the product was unavailable or removed from the catalog. Below is a complete list of conditions under which a refund is possible:

  • Removing a product from the catalog
  • Cancellation of the promotion on technical issues from our service side
  • Technical problems on the part of the service

If there is a need for a refund, you should write to our technical support service and report your problem, return requests are processed within 48-96 hours, only through Fastpromo technical support

Refunds are possible only to your internal balance in the Fastpromo system in the amount equal to the amount of payment or the balance of the completed / canceled order. Withdrawal of funds from the balance is not supported.

The security service may refuse to refund you for the following reasons

  • user error when filling in your personal data
  • order of "unstable" services
  • error in the link when ordering goods / services

Work rules

Product designations

In the quick order form section on the main page of our service, as well as in the "New order" section inside the system, you can find the legend for the goods by which you can immediately understand the type of product:


⚡️ - Quick start

★ - Popular service

♻️ - Warranty (Twist)

⛔️ - Delays / Unstable

Order Statuses

Our system provides statuses for tracking the progress of your order. Below is a list of statuses that your orders with decryptions may have:

  • Pending - this status indicates that your order is in the queue and will soon begin to execute. Read the description of the service carefully - the launch speed is indicated there.
  • In progress - this status indicates that your order is in progress and is already running.
  • Complete - this status indicates that your order has been completed.
  • Cancel - this status indicates that your order has been canceled. Write to support if you see such a status.
  • Not found - this status indicates a mistake has been made in the link of your order, carefully read the rules for links before placing an order - if you see this status with your order - write in support.
  • Partially - Partially - The order is completed, but not completely, the balance is returned to the balance.

Reasons for automatic cancellation

  • Temporary server error.
  • Unstable service.
  • Account conditions not met.
  • Account is private / No avatar.
  • Invalid link.
  • The link is in the wrong format.

Cancellation of orders is not possible, under any circumstances! If a mistake was made, the order will be canceled automatically for some time. Claims for unstable, test and spare services are not accepted! Using our service, you fully agree to this!

Product catalog updates

We monitor the quality of our products and update the product catalog every day. Every day we remove and add new quality products to the Fastpromo system to provide the best quality products for our users. The removal of goods is connected with the technical problems of a particular social network and also with the technical problems of our suppliers, the addition of new goods partially or fully compensates for the removal of goods and all new goods added to the catalog of better quality than deleted ones.

Quality of goods and services

Our product catalog contains a large number of  services for various social networks. Our catalog contains products for:

  • Instagram
  • Facebook
  • YouTube
  • Telegram
  • VK
  • Etc.

In the product catalog, you can find various options for the same product name, but each product differs from another product in promotion speed, account quality and stability, you can read more about each product in the "Details" button in the "New Order" section on the card each individual product in the upper right corner.

Privacy Policy

1. General conditions

1.1. This Policy determines the processing and protection by the Fastpromo website of information about individuals (hereinafter referred to as the User) that can be obtained by the Fastpromo website when the User uses services / goods, a non-exclusive license provided including through the website, services, services, programs used by the Fastpromo website and / or by Affiliates (hereinafter referred to as the Site, Services).

1.2. The purpose of this Policy is to ensure the proper protection of personal information that the User provides about himself independently when using the Site, Services or in the registration process (creating an account), to purchase goods / services, a non-exclusive license from unauthorized access and disclosure.

1.3. Relations related to the collection, storage, dissemination and protection of information provided by the User are governed by this Policy, other official documents by the Fastpromo website and the current legislation of the Russian Federation.

1.4. By registering on the Site and using the Site and Services, the User expresses full agreement with the terms of this Policy.

1.5. If the User disagrees with the terms of this Policy, the use of the Site and / or any Services available when using the Site should be immediately terminated.

1.6. If the User does not agree to receive information from the Fastpromo.pro website and / or Affiliates clicking on the unsubscribe link at the bottom of the letter in your account on the Site, by removing the previously selected options by sending a notification to e-mail support@fastpromo.pro or by phone contact the contact center.

Upon receipt of notifications by e-mail support@fastpromo.pro or upon telephone contact to the contact center in special software for recording actions for the relevant User, an appeal is created based on the information received from the User. The appeal is processed for a maximum of 72 hours. As a result, information about the User is not included in the newsletter segment in the corresponding region.

2. The objectives of the collection, processing and storage of information provided by users of the Site

2.1. The processing of the User’s personal data is carried out in accordance with the legislation of the Russian Federation. The Fastpromo.pro website processes the User’s personal data in order to:

identification of a party in the framework of agreements and contracts concluded with the fastpromo.pro Website and / or Affiliates

providing the User with goods / services, a non-exclusive license, access to the Site, Services

communication with the User, sending transactional letters to the User at the time of receiving the application for registration on the Site or receiving payment from the User, one-time, if the User performs these actions, sending the User notifications, requests

sending to the User messages of advertising and / or informational character - no more than 1 message per day

verification, research and analysis of such data, allowing to maintain and improve the services and sections of the Site, as well as to develop new services and sections of the Site

conducting statistical and other studies based on anonymized data.

3. Terms of processing personal information provided by the User and its transfer to third parties

3.1. The fastpromo.pro website takes all necessary measures to protect the User’s personal data from unauthorized access, alteration, disclosure or destruction.

3.2. The fastpromo.pro Website provides access to the User’s personal data only to those employees, contractors and Affiliates who need this information to ensure the functioning of the Website, the Services and the provision of Services, the sale of goods, and the receipt of a non-exclusive license by the User.

3.3. The fastpromo.pro website is entitled to use the information provided by the User, including personal data, in order to ensure compliance with the requirements of the current legislation of the Russian Federation (including in order to prevent and / or suppress illegal and / or illegal actions of Users). Information provided by the User may be disclosed only in accordance with the current legislation of the Russian Federation at the request of the court, law enforcement agencies, as well as in other cases provided for by the legislation of the Russian Federation.

3.4. The fastpromo.pro website does not verify the accuracy of the information provided by the User and assumes that the User provides reliable and sufficient information within the framework of good faith, cares about the timeliness of making changes to previously provided information when such a need arises, including but not limited to changing the phone number

4. Terms of use of the Site, Services

4.1. The user, when using the Site, confirms that:

has all the necessary rights to enable him to register (create an account) and use the Site Services indicates dos

Service Terms

1.1 Our main task is to minimize possible risks and make the use of our service safe, however we cannot be held responsible for your accounts, your business, your results.

1.2 Along with ensuring general security, we apply a range of measures to ensure confidentiality when working with personal data, but in case of an unexpected leak of information, we also do not bear responsibility. The market is flexible, and we always adequately respond to changes in the prices of our services.

2.1. The prices stated in the price list are not static and can be changed both upward and downward.

2.2 We are sensitive to customers and our obligations, but the indicated deadlines for the work, as well as the criteria, are not accurate in 100% of situations. Any markup has a write-off ratio.

3.1 Proceeding from this, we can start a docking, but no more than 1 time (For customers who ordered a service with a guarantee!).

3.2 For accounts with the number of subscribers over 100,000, the warranty does not apply, because It’s not possible to track which subscribers are debited.

3.3 We do not guarantee that 100% of accounts in all options used for bots have avatars, descriptions, regular publications and are active.

3.4 We guarantee that the service you have chosen will be provided to you in full, as described.

promotion process

4.1 During the promotion (from the moment of its beginning to the end) your account should be open, and the login / nickname / page address should not be changed! Otherwise, we will not be able to provide services.

4.2 It is forbidden to include several tasks of the same type at the same time, or promote using different sites / services, in some cases, due to the technological features of the cheat process, this may entail the provision of a service not in full. In this case, funds cannot be returned to the client’s personal account on the site.

Technical features

5.1 From time to time, the site may suspend the provision of services, this is due to the improvement of security issues and the improvement of the service.

Customer service

6.1 In case of technical malfunctions or questions regarding the operation of the service, you can send your question in the "contacts" section of the site and receive an answer within 24 from the date of application.

Important!

7.1 Starting and ordering is an irreversible process for any kind of promotion!

7.2 Cancellation of orders is not possible, under any circumstances! If a mistake was made, the order will be canceled automatically within 72 hours.

7.3 We have the right to refuse to provide services if you post prohibited materials (propaganda of extremism, pedophilia, terrorism and other materials prohibited by the Criminal Code of the Russian Federation).

Refund

8.1 Refund (withdrawal from the site) of funds to the client is possible only in case of termination of the service.

Service Lock

9.1 An attempt to hack a site, cheat, cheat or abusive communication with the administration of the service is considered a violation of the rules and entails a permanent account lockout without the possibility of a refund.

Bugs & Errors

Troubleshooting Reward

If you find a bug or system error, be sure to send it to us, we will encourage it and give bonuses, for example, if a critical bug or system error is detected, we will gladly throw a couple of $ on your balance, help us improve the system and make it more stable and convenient for you!

Order Cancellation

Order Cancellation

Reasons for automatic order cancellation

  • Temporary server error.
  • Unstable service.
  • Account terms are not met.
  • Account closed / No avatar.
  • Invalid link.
  • The link is in the wrong format.

Cancellation of orders by the client after its payment is not possible, under any circumstances! If a mistake was made, the order will be canceled automatically for some time. Claims for unstable, test and spare services are not accepted. By using our service, you fully agree to this

Affiliate

Referral system conditions

In our system, you can use the referral system to attract new users to our Fastpromo system and make a profit and earn money from the payments of your attracted partners.

Affiliate system working conditions:

  • You get 15% of all payments of your partners
  • You can get your referral link in this section.
  • The number of partners involved is unlimited
  • Withdrawal of referral funds is possible to any electronic wallet or VISA / MasterCard
How to make money on Fastpromo affiliate system?

We offer you a referral system for making money on our Fastpromo system. You can use some of our recommendations to attract more partners and earn money on attracted partners:

Advertise Fastpromo service using your referral link on social networks

Do reviews on the Fastpromo service on forums and thematic platforms using your referral link in the review

Take video reviews of the Fastpromo service and upload it to video hosting, adding your referral link in the video description

Publish posts with a brief overview of the Fastpromo service in Telegram channels and chats using your referral link

And much more, there are hundreds of options for using and attracting new partners. Then everything depends on you, and for large resellers under the affiliate program, we increase the percentage of deductions to 15%

Support

Fastpromo customer support

For any questions, you can contact our technical support via chat on the Fastpromo website, on our website you will always find the Help button in the lower right corner of the website. Fill out the application form and within 2 hours you will receive an answer to your question.

We remind you that the processing time of your request can be from 24 to 72 hours. Opening hours of our technical department: from Mon. on Fri from 9:00 to 21:00 Moscow time.

In addition to the ticket system, you can find the answer to your question in our Knowledge Base, which will be filled as we accumulate in those. support for similar issues.